RETURNS & EXCHANGES
How does the 100-night trial work?
The 100-night trial is included for free when you buy any EvokeBedz product. Simply buy it, try it for up to 100 nights. If you don't love it, ship it back for a full refund. In most areas of Sydney, Melbourne, Brisbane, Perth and Adelaide we'll even pick it up for free.
What is EvokeBedz return policy?
We offer a 100-night trial period. If you’re not sold by night 100, you can return your product, even if you’ve used it. You will get a full refund.
The return shipping is covered in Sydney, Melbourne, Brisbane, Adelaide and Perth, and we'll pick your return up for free. Outside of these areas return shipping isn't covered. We'll get you to ship the product back to our nearest returns depot (Sydney, Melbourne, Brisbane, Adelaide, Perth).
Purchases made during a promotion with a value attached will be refunded in full, less the value of promotion.
How do I return something?
For returns within the 100 night trial and products under warranty, let our customer service team know via firstname.lastname@example.org and provide:
We will get back to you as soon as we can. This is usually same business day.
For mattress’ in Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot.
For pillows, we’ll give you a replied paid address for you to mail back your product to us.
What do you do with returned mattresses?
All of our returned mattresses are either recycled, or donated to those in need through our charity partners.
How long will it take to receive my refund?
Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.
I bought my mattress from my friend. Can I return it for a refund?
No, our 100-night trial and 10-year warranty are both provided to the original purchaser only, and aren't transferable.